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Frequently Asked Questions

Q: Where are your flowers grown? Are they sustainable?

A: All our flowers are sustainably grown on our farm in Northern California. As farmers and flower lovers, it is important for us to grow flowers that are good for the environment and beautiful in your home! Our farm is certified by the Rainforest Alliance. For more information, read about our "Eco Flowers" here

Q: Help, I just received my order and some of the flowers are different than I expected.

Our farm-fresh tulips are grown year round but sometimes mother nature throws us a curve ball and a specific variety may be unavailable or not up to our quality standards. In these rare instances, we will substitute your order for a similar variety or upgrade to something we know you'll love!

Q: Which bouquet will last the longest?

A: We often hear from our customers how pleasantly surprised they are with the vase life of all our flowers. Obtaining an outstanding vase life is an important facet in our growing practices, however proper flower care will greatly impact the life of your blooms. 

Q: My order was shipped overnight. Why isn't my order here yet?

A: Unfortunately, our shipping partners sometimes experience shipping delays due to the current increase in shipping needs throughout the country. Please allow 2 days for delivery. Our flowers are hearty and upon arrival we recommend giving the stems a fresh cut and placing them in water. After a day of rehydration, they will perk back up!

Q: I just received a box of flowers without a gift message, how do I find out who sent them?

A: Please email us the name and address exactly as it appeared on the box and we will do our best to track down the sender! 

Q: Help! I just received my flowers and they are wilted.

A: We do everything we can to ensure that your flowers arrive looking fresh and beautiful. Unfortunately, situations outside of our control such as high temperatures or a delivery delay may cause your flowers to wilt. Fortunately, flowers are resilient and with a fresh cut and a day to rehydrate, they almost always perk up and look as beautiful as you expected.  

If after a day of re-hydrating your flowers haven’t recovered, contact us at 888-544-0644 or barndesk@stargazerbarn.com

Q: Can you ship wine to ____________?

A: We are no longer shipping wine through StargazerBarn.com. If you would like to order a bottle of our small batch wine please visit trinityrivervineyards.com/

Q: What if I'm not happy with my order?

A: Delivering a beautiful bouquet of farm fresh flowers is our top priority, however, circumstances may arise that cause your blooms to be compromised. If for any reason you are not happy with your order we will do whatever we can to make it right. Please contact us within 48 hours of arrival, so we may quickly remedy the issue.

Q: Can I order when it is snowing in my delivery area?

A: We strongly suggest that you do not order during extreme weather. We ship all orders Priority Overnight (when available) to ensure that flowers arrive in fresh condition but they are a perishable product. Orders placed for delivery during extreme weather conditions will not be refunded or re-shipped if they are received in poor condition. 

Q: Are shipping fees refundable?

A: FedEx has currently suspended their money back guarantee because of the increased demands of COVID-19. While this policy is in effect, we will not be refunding shipping fees. 

 

SGB Flower Line

Not seeing an answer to your question? Email us at BarnDesk@stargazerbarn.com 

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