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Frequently Asked Questions

Q: Where are your flowers grown? Are they sustainable?

A: All our flowers are sustainably grown on our farm in Northern California. As farmers and flower lovers, it is important for us to grow flowers that are good for the environment and beautiful in your home! Our farm is certified by the Rainforest Alliance. For more information, read about our "Eco Flowers" here

Q: Help, I just received my order and some of the flowers are different than I expected.

Our farm-fresh tulips are grown year round but sometimes mother nature throws us a curve ball and a specific variety may be unavailable or not up to our quality standards. In these rare instances, we will substitute your order for a similar variety or upgrade to something we know you'll love!

Q: Which bouquet will last the longest?

A: We often hear from our customers how pleasantly surprised they are with the vase life of all our flowers. Obtaining an outstanding vase life is an important facet in our growing practices, however proper flower care will greatly impact the life of your blooms. 

Q: Do you offer Saturday Delivery?

A: Yes, we offer Saturday Delivery at no additional cost. Saturday delivery is not available in all areas. We are not aware if Saturday Delivery is unavailable until Friday morning, when we process your order for shipping. If Saturday delivery is not available to your recipient's address, we will automatically ship the order the following Monday. 

Q: My order was shipped overnight. Why isn't my order here yet?

A: Unfortunately, our shipping partners sometimes experience shipping delays due to the current increase in shipping needs throughout the country. Please allow 2 days for delivery. Our flowers are hearty and upon arrival we recommend giving the stems a fresh cut and placing them in water. After a day of rehydration, they will perk back up!

Q: I just received a box of flowers without a gift message, how do I find out who sent them?

A: Please email us the name and address exactly as it appeared on the box and we will do our best to track down the sender! 

Q: Help! I just received my flowers and they are wilted.

A: We do everything we can to ensure that your flowers arrive looking fresh and beautiful. Unfortunately, situations outside of our control such as high temperatures or a delivery delay may cause your flowers to wilt. Fortunately, flowers are resilient and with a fresh cut and a day to rehydrate, they almost always perk up and look as beautiful as you expected.  

If after a day of re-hydrating your flowers haven’t recovered, contact us at  barndesk@stargazerbarn.com

Q: What if I'm not happy with my order?

A: Delivering a beautiful bouquet of farm fresh flowers is our top priority, however, circumstances may arise that cause your blooms to be compromised. If for any reason you are not happy with your order we will do whatever we can to make it right. Please contact us within 48 hours of arrival, so we may quickly remedy the issue.

Q: What are guard petals and what should I know about them?

A: At Stargazer Barn, we harvest our flowers at the peak of freshness. This means they will arrive in bud form. This process allows for long-lasting blooms and an extended vase life. Because of this, upon arrival of your order, the guard petals will need to be removed. The guard petals are the outer most petals of the flowers that act as a protective shield for the more delicate petals inside. Sometimes guard petals may appear discolored. This is totally normal. Please remove the outer guard petals, give your stems a fresh trim, and add directly to fresh water. To extend the life of your blooms- don't forget to give the stems a fresh cut and water daily.

Q: Can I make a change to my order?

A: Unfortunately, we are unable to make any changes to orders after an order has been placed. This includes changes to addresses, recipients, and delivery dates. Please check with your recipient to make sure they will be available to receive the order on the desired delivery date.  

Q: Can I order when it is snowing in my delivery area?

A: We strongly suggest that you do not order during extreme weather. We ship all orders Priority Overnight (when available) to ensure that flowers arrive in fresh condition but they are a perishable product. Orders placed for delivery during extreme weather conditions will not be refunded or re-shipped if they are received in poor condition. 

Q: How do I pause my subscription?

A: Our Subscriptions are set up for the convenience of self-service- giving you complete control over your account! Please log in to your account using the drop down menu at the top of the home page. Once logged in, you will be able to make any necessary changes. This includes changes to billing information, addresses, recipients, and frequency.

Q: Are shipping fees refundable?

A: FedEx has currently suspended their money back guarantee because of the increased demands of COVID-19. While this policy is in effect, we will not be refunding shipping fees. 

 

SGB Flower Line

Not seeing an answer to your question? Email us at BarnDesk@stargazerbarn.com 

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